Customer Care Specialist In Office

Client Support Representative (Freight Forwarding)
Ready to start your career in global logistics and customer support?
At OEC Group , you’ll be part of the frontline that connects customers, operations, and internal teams. This is a fast‑paced, dynamic role where you’ll learn how international shipments are managed while providing high‑level support to our clients.
We offer hybrid work , a competitive salary , a full benefits package , and real opportunities to grow within a global logistics company.

✨ You’re eager to learn — training involves a lot of content and processes , and learning agility is key
Established in 1981, OEC Group is a leading NVOCC freight forwarding company with headquarters in Taipei and regional headquarters in New York, plus branches across Asia, North America, and Europe. We support customers with end‑to‑end logistics solutions, including ocean & air freight, trucking, warehousing, customs brokerage, cargo insurance, and more.

✅ As a Client Support Representative , you’ll support assigned accounts and ensure smooth communication between customers and internal teams. Manage multiple daily communications while maintaining service quality and accuracy
Support customers with quotes, booking confirmations, and shipment inquiries
Coordinate container tracking, returns, and per diem billing when applicable
✅ Full training and ongoing support are provided — you won’t be expected to know everything on day one )

Bachelor’s degree in International Business or equivalent experience
Around 1 year of experience in an administrative, clerical, or customer support role (internships count!)
Comfortable using Microsoft Office (Word, Excel)
Advanced English (written and spoken)

Full‑time | Monday–Friday
Major Medical Insurance
Annual performance review + opportunity for salary adjustment
Annual bonus (based on performance and company results)
️ Hybrid work scheme