Concierge Service

Conduct effective shift briefings to ensure hotel activities and operational requirements are known

Maintain detailed knowledge of the activities of the day and alert to any potential problems

Consult Log Book for information/request left by outgoing shift

Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

Works with Superior on manpower planning and management needs

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

Record incoming registered mail, telegram, parcel, in appropriate file

Night staff check mail, message of expected guests against the system/computer and expected arrivals

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

Assist guests with all inquiries, both hotel and non-hotel related

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