IT Helpdesk Specialist

As an integral member of the IT Operations team, your role as an IT Specialist professional is crucial in maintaining the functionality and accessibility of the company's computer software and hardware for all employees. Your primary responsibilities include providing technical support to employees, monitoring and maintaining laptop and desktop computer systems, installing and configuring hardware and software, and resolving technical issues promptly.
In this position, you will be responsible for implementing and enforcing IT policies and procedures, encompassing essential areas such as asset management, software and hardware troubleshooting, planning, maintenance, and configuration management. Collaboration with the Information Security team is essential to ensure that IT policies and procedures align with the company's security policies and regulatory requirements.
IT End User Services Manager
4+ years of experience in an IT Operations or IT Support role.

• Slack, MDM/UEM (preferably Endpoint Central and Kandji), Office 365, experience.
• Google Workspace for Business Configuration Experience.
• Excellent software and hardware troubleshooting and problem-solving skills.
• Strong MacOS and Windows configuration and troubleshooting skills.
• Proficient at IT Service Desk and Remote Desktop Support.
• Basic scripting experience in Bash, Python, Perl, or PowerShell.
• Skilled with industry-standard software and hardware management tools.
• Fluent in English, with excellent verbal and written communication skills, and skills to create and update technical documentation.
• Familiarity with IT Service Desk platforms (e.g., Jira) and remote desktop support.

Serve as the first point of contact for employee’s software/hardware requests and technical assistance.
Perform remote troubleshooting and software installation.
Maintain and update technical documentation in Confluence.
Gather and analyze data to diagnose problems and fix technical issues.
Manual and automated patch Management and software deployments.
Change configurations, settings, and permissions to fix computer issues.
Log all service requests and update Jira tickets as needed.
Execute IT Asset management activities.
We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
Self-Management : We look for individuals who can independently manage their work, career, and professional development.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.