Analista de Soporte de TI / IT Support Analyst

We are currently seeking a Power Apps Support Analyst L1 to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Requisition – Power Apps Support Analyst L1

We are seeking a motivated and customer-oriented Power Apps Support Analyst L1 to provide first-level support for Microsoft Power Platform applications and services. This role requires strong communication skills, analytical thinking, and a foundational understanding of Microsoft Power Platform technologies—including Power Apps, Power Automate, SharePoint, and Microsoft 365 services.

Application Support

Provide Level 1 support for Power Apps applications and Power Platform solutions.

Troubleshoot basic issues related to Power Apps functionality, Power Automate flows, SharePoint integrations, user permissions and access, and Microsoft 365 connectivity.

Perform initial diagnosis and root‑cause analysis before escalating issues.

Escalate unresolved or complex technical issues to Level 2 support or development teams.

Log, track, update, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.

Follow established support processes, escalation paths, and operational procedures.

User Support & Communication

Provide guidance and basic training on Power Apps and Power Platform usage.

Deliver high‑quality customer service with professionalism and responsiveness.

Monitoring & Maintenance

Support basic testing activities after deployments or updates.

Assist with user access management and environment configurations.

Participate in scheduled maintenance and support activities as needed.

Power Apps (Canvas & Model‑Driven – user support)

Power Automate (flow run monitoring, basic troubleshooting)

Power Platform Admin Center (read‑level, support actions)

SharePoint Online

Microsoft 365 ecosystem

Ticketing systems (ServiceNow, Jira, Zendesk, etc.)

Data sources such as SharePoint Lists, Dataverse, or Excel

Ability to work independently and collaboratively within support teams.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

• 3 years of experience in application support, help desk, or IT support roles.
• Experience with Microsoft Power Platform is preferred but not mandatory.
• English proficiency required (written and verbal).

Microsoft Power Platform Fundamentals certification (PL‑900) is a plus.

Experience supporting enterprise business applications.

Familiarity with Agile or ITIL methodologies.

Experience working in global or multi‑regional support environments.

Willingness to work in rotational shifts or extended support hours if required.

Hybrid or remote support experience preferred.

Ability to work in fast‑paced support environments with SLA‑driven operations.

NTT DATA endeavors to make accessible to any and all users. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.