Engineering Services Specialist

We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We are looking for a talented Engineer – Collaboration Services Platform Specialist to join our team specializing in Information Technology for our CUMMINS in Guadalajara, Jalisco, MX .
Engineer – Collaboration Services Platform Specialist
Join Cummins as an Engineer – Collaboration Services Platform Specialist , a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work across Microsoft 365, Zoom, SharePoint, Adobe, and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem.
Resolve end-user issues across Collaboration Services products (Microsoft 365, Teams, Zoom, Box, Adobe, etc.).
Platform Engineering & Administration : Manage and optimize platforms such as Microsoft 365 (Outlook, Teams, SharePoint), Zoom (Rooms, Phone, Events), Adobe, and Box.
Modernization & Integration : Lead platform modernization initiatives and integrations that drive a seamless and scalable digital workplace experience.
Operational Support : Troubleshoot and resolve end-user issues across collaboration tools, including license assignments, inactive accounts, and system access, achieving high standards of performance and user satisfaction
Monitoring & Automation : Implement monitoring systems and automated alerting to proactively manage system health in collaboration with enterprise monitoring teams.
Willingness to support end-user computing issues and legacy platform transitions as needed.
Agile Systems Thinking & Architecture
Continuous Delivery & DevOps Enablement
Collaboration Platform Expertise (Microsoft 365, Zoom, Adobe, Box)
Automation & Scripting (PowerShell, Python, Bash)
Requirements Engineering & Technical Risk Management
Global Perspective & Business Insight
Monitoring, Alerting & License Data Analysis
Basic to intermediate knowledge of Network Management
Bachelor’s degree in computer science, Engineering, Business , or equivalent experience.

Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms and knowledge in VoIP and API integrations (e.g., Microsoft Graph API)
Role Category Off-site Remote
Relocation Package No