Head of Business Operations (Remote)

Job Title: Fulfillment Operations Specialist
Contractor Fee: $3,000/month (USD)
Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. Company Overview:
We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.
We’re hiring a Fulfillment Operations Specialist to support a fast-growing eCommerce brand across Shopify, Amazon, Walmart, TikTok Shop, and other sales channels. In this role, you will manage fulfillment workflows, troubleshoot operational and system issues, support product and inventory setup, and help improve processes across ERP, WMS, and marketplace platforms. Support end-to-end backorder program execution when products are sold through future inventory
Validate inventory alignment across Shopify, ERP, and WMS systems before backorder release decisions
Balance automation with manual controls to ensure customer commitments are operationally feasible
Support Shopify product creation, SKU setup, and shipping configuration for new launches and spare parts workflows
Operate across Shopify DTC, Amazon FBA/FBM, Walmart Marketplace, TikTok Shop, and other partner channels
Produce weekly trend analysis across fulfillment, order flow, and system performance
Translate exception data into prioritized recommendations and surface recurring operational issues
Coordinate with 3PL partners, CX, and internal teams on issue resolution and escalation management
Assist in testing and rollout of process improvements to reduce exceptions and manual work
Software/Platforms/Tools:

• Shopify (required)
• Fulfil (ERP) or similar systems
• Marketplace platforms: including Amazon FBA/FBM, Walmart Marketplace, and TikTok Shop

Experience working as a freelancer or independent contractor supporting remote or international teams

• Strong systems experience across Shopify, ERP/OMS platforms, marketplace tools, and tracking systems
• Experience working in multi-channel environments (DTC, marketplace, retail, dropship)
• Experience with Shopify product setup, SKU management, bundles, shipping logic, and inventory synchronization
• Data-driven mindset with the ability to translate reporting into actionable insights
• C1–C2 level English proficiency (written and verbal)
• Experience in high-growth or scaling eCommerce brands

Shift Schedule :

~ Monday to Friday, aligned with US EST hours, with flexibility for cross-functional collaboration as needed.