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We are currently seeking an experienced professional to join our team in the role of HR Advisor .

Role Purpose & Main Activities

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.

Relationship management and co‑coordinate support for enquiries that touch multiple areas of HR, involving coordination of multiple HR specialists to resolve complex people issues.

Support complex interpretation of policy and procedures and provide oversight of some complex events that need higher‑touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.

Support the Change journey for People managers around a broad range of HR Processes, encouraging customer adoption of HR Systems and tools.

Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge‑management tools to identify trends in questions and challenges colleagues have.

Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge‑management tools.

Provide the appropriate level of support for Senior Executives (Global Career Band 0‑2) by ensuring end‑to‑end coordination and quality assurance of queries and transaction resolution.

Requirements – Essential

Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development, either in an HR role or managing a team of people.

Advanced intermediate English level.

Ability to understand complex situations and provide clear guidance, and where necessary, challenge others.

Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.

A proactive self‑starter with a “can‑do”, customer‑focused approach who can learn quickly from experience.

Understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.

Requirements – Desirable

Financial Services (or Professional Services) background.

Previous employee investigations experience.

Experience of managing the people aspects of change programmes.

Benefits

Our paid leave package is at the forefront in Mexico, offering more days so that colleagues can fully enjoy the wedding, take care of a new member of the family, or grieve the loss of a family member. We proudly live a culture of well‑being, balance and care.

Issued by HSBC Electronic Data Processing (México) Private LTD.

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