Senior Support Engineer,

PepsiCo’s Sustain & Operations team, as part of the Technology Strategy & Enterprise Products organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end‑user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.

Improves logging and monitoring for quick and accurate error detection.

Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.

Creates AMS governance strategies based on service contract terms. Accountable for the quality of managed service providers and their adherence to contract SLAs.

Can analyse a problem statement using relevant data. Expertise in one or more software languages and design patterns.

~ Understands how to refactor code to make it more modular, scalable, easier to support. Internal digital platforms that promote self‑learning.

Specialized training according to the role.

Financial wellness programs that will help you reach your goals in all stages of life.

We are an equal opportunity employer and value diversity at our company. We respect and value diversity as a work force and innovation for the organization.

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