Senior Support Engineer (SQL/ETL)
Link-Worldwide
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem‑solving skills and have experience supporting technology teams, this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem‑solving skills to impact millions of customers around the world.
Responsibilities
Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross‑team planning
Lead large, cross‑functional team projects and resolve the most complex support issues
Understand the business impact of support decisions
Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
Think proactively and work to prevent support issues before they are realized
Participate in design reviews to identify and mitigate support risks
Work closely with development and QA teams to improve the change management life‑cycle
Have a deep understanding of production architecture and familiarity with operating system best practices
Identify and drive small production architecture changes
Regularly work with management to assign tasks and small projects to other Support Engineers
Work with other Amazon leaders to share ideas and improve support across the company
Take a role in the strategic direction of the team
Play a significant role in hiring, mentoring, and training employees
Demonstrate excellent judgment when making decisions
Basic Qualifications
- 3+ years industry experience in programming and/or technical support roles
- Proficiency with Python and SQL
- Experience working with data systems
- Experience with database concepts and data processing
- Experience troubleshooting and debugging technical systems
- Experience in Unix or Linux OS
Preferred Qualifications
Experience scripting in modern programming languages
Experience with ETL processes
Exposure to big data technologies (Hadoop, Spark, etc.)
Knowledge of data querying
Understanding of data warehousing concepts
Knowledge of data visualization tools (e.g. AWS QuickSight, Tableau, etc.)
Good understanding and experience of using GIT
Supporting implementations enterprise‑wide
Applications with different geographies
Knowledge of AWS Services
An understanding of computer networking fundamentals
Ability to run and debug code through an IDE
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