Business Operations Director

This role will be key in ensuring proper execution of operations, high-quality customer service, and achievement of commercial goals in both car rentals and pre-owned vehicle sales.
Location: La paz, Baja California Sur (new Branch opening)

Responsibilities:
Supervise teams of 5 to 10 employees across operations, sales, and customer service
Ensure a high-level customer service experience
Resolve operational issues and ensure productivity at the point of sale
Propose and implement commercial strategies to drive branch profitability
Monitor performance indicators (KPIs and NPS)
Coordinate administrative activities with corporate departments
Recruit, train, develop, and evaluate team members
Ensure compliance with processes, internal policies, and quality standards
Support operational activities when required

Requirements:
Bachelor’s degree in Engineering, Business, or related field
Minimum of 3 years of experience in leadership and sales roles
Experience in industries such as retail, banking, hospitality, or services
Strong commercial focus, results-driven mindset, and analytical skills
Excellent communication and leadership abilities
Proficiency in Excel, PowerPoint, and CRM systems (preferred)
Advanced conversational English
Valid driver’s license; ability to drive both manual and automatic vehicles

We Offer:

• Benefits above the legal requirements
• 30 days of Christmas bonus (Aguinaldo)
• 15 days of vacation from day one
• 10% grocery vouchers
• Major medical insurance and life insurance
• Annual bonus of up to 3 months’ salary
• Work tools (laptop, mobile phone, and uniform)
• Growth opportunities within an expanding international company

Benefits:
Medical insurance
Major medical insurance
Company phone
Free uniforms
Additional vacation days or paid leave
Grocery vouchers

At ManpowerGroup, we create inclusive workplaces where talent and competencies are what truly matter, regardless of individuals’ characteristics such as sex, age, sexual orientation, gender identity or expression, nationality, migration status, physical appearance, disability, language, social or economic status, health or legal condition, pregnancy, marital or civil status, religion, opinions, physical expression, body diversity, political affiliation, presence of visible or non-visible tattoos, other body modifications, or any other condition that may be considered.