Customer Success Manager (Remote)

Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.
We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.

Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.
We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.

We are seeking an experienced Technical Account or Post Sales Technical Management professionals with a strong background in SaaS and Financial Services, capable of blending technical expertise with commercial acumen. The ideal candidate will manage key banking and fintech clients, drive account expansion, resolve complex technical challenges, and identify growth opportunities through consultative engagement.
This role bridges Customer Success, Technical Consulting, and Sales Enablement, ensuring clients achieve measurable outcomes while contributing to Datacultr’s revenue growth.

Client Success & Relationship Management
Own commercial expansion within assigned accounts, identifying upsell, cross-sell, and renewal opportunities aligned with customer needs.
Collaborate with internal Sales and Customer Success teams to design tailored proposals and business cases that demonstrate ROI.
Support the pre-sales process for renewals and new opportunities by articulating technical capabilities, preparing demos, and responding to RFPs/RFIs.

Support the pre-sales process for renewals and new opportunities by articulating technical capabilities, preparing demos, and responding to RFPs/RFIs.
Translate business requirements into actionable platform configurations, working closely with Product and Engineering teams.

Issue Resolution & Escalation Management
Training, Reporting & Insights
Design and deliver training sessions, workshops, and technical documentation for client teams.
Develop data-driven reports and dashboards on usage metrics, engagement, and ROI to guide strategic decision-making.
Minimum 1 year of experience in sales (B2B Enterprise), preferably in technology, financial services, or SaaS.
Basic understanding of CRM tools and sales tracking systems.
Self-motivated, goal-oriented, and comfortable working with minimal supervision.
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Competitive compensation structure with performance-based incentives tied to account growth.
Exposure to global financial clients and next-gen SaaS technologies.
Remote from Mexico City
Immediate Joining Possible