Technical Support Specialist (Spanish, English)

Technical Support Specialist

Sales and Client Service

We are a team of highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. Along with incoming workflows in which we assist multiple groups from implementations to facilitating local office support needs. We are a one-stop shop of on-site support and do not leave until the job is done.

ot customer solution focused service by being able to understand and pre‑empt needs as well as deliver personal, on‑the‑ground value and assistance spotting gaps and implementing changes.

You are the calm voice and cool head in a fast‑paced environment but you understand urgency, work hard, have commercial acumen and are customer service driven. Maintain an outstanding level of customer service focus whilst dealing with customers

Fluency in English and Spanish is essential for this role.

Experience working with PC software/hardware, Networking devices, Windows OS

Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN)

Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)

Experience with Windows OS, Android/IOS, Desktop Support, SAP

An understanding of analogue and digital circuits (E1, STM-1, Metro E)

Network experience to include TCP/IP, LAN’s, WAN’s, Routers

Although not required, Portuguese language will be considered a plus

Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment

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