Team Leader Remoto

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting‑edge digital solutions.
100% remote forever
&##As the CRM Team Lead at Massive Rocket, you will be responsible for leading and managing a team of CRM Consultants to execute CRM initiatives and campaigns across various channels. Your role is critical in ensuring seamless execution, optimizing performance, and driving exceptional client satisfaction. By providing guidance, fostering collaboration, and leveraging your expertise in CRM platforms, you will lead your team to deliver impactful results and elevate the success of our clients’ campaigns.
Oversee a team of up to 10 CRM Consultants, ensuring adherence to the standards and practices of the Practice and Massive Rocket.
Ensure that CRM Consultant work is held accountable according to Massive Rocket standards for quality, speed, and execution.
Conduct regular one‑on‑one meetings with team members for performance feedback, skill development, and growth according to the Capability Matrix.
Participate in the recruitment process and candidate selection to ensure the team is staffed with skilled individuals who align with the team’s objectives and culture.
Execution of CRM Initiatives
Lead the execution of CRM initiatives within the Braze platform across various channels.
Data Management and Analysis
Utilise insights from data analysis to inform decision‑making and optimise campaign performance.
Create relevant documents and reports, including measuring and reporting on the performance metrics of executed campaigns.

10+ years of experience in CRM

• 4+ years of experience in a team leadership or management position (Head of CRM, CRM Team Lead)
• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices
• Strong knowledge of digital marketing
• Understanding of relational databases and data structures
• C1 level of English proficiency

Experience in data analysis leveraging SQL
A valid work visa is required — Massive Rocket does not provide sponsorship at this time.
You may be asked to provide proof of identification , such as a passport, ID card, or utility bill (gas, water, electricity).
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