Service Performance Analyst

GSBS Performance Analyst

Customer Services

Work Location: Hybrid

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. The core purpose of this role is to provide data and insight across the Global Shared Services functions, including Accounts Payable, Accounts Receivable, and Order Processing. This will drive visibility of key performance indicators and improved efficiencies across each operational area. The role will also be customer facing, so will need a person who is able to deliver insight, actions, and training to various levels of stakeholders across GSBS.

Assist the Head of Performance & Planning role by providing data and insight to the GSBS Management team and GSBS Operations VP, SVP of GSBS

End-to-end role within BI development - gathering requirements, building/designing a scope, meetings with stakeholders, testing, implementing, documentation, delivering workshops, maintenance

Productivity Analysis

Develop, maintain, and deliver reports/dashboards for GSBS Operational Performance to generate actionable insights, recommendations for improvement and tracking of our ongoing progress.

Source and assemble large, complex data sets to solve business problems in new and innovative ways.

Provide expert advice on BI best practices, guidance, and direction to our customers.

Manage key projects identified including effectively communicating progress, risks, issues and dependencies when there is likely to be any impact on the overall programme.

Owns business requirements gathering and outlining requirements, definitions, scope (In & Out), current & future process, and exception Processes & reporting/tracking capabilities.

Highlighting areas of concern to Senior Leadership Team and Business Stakeholders

Provide customer support and training to business users in use of KPIs while identifying knowledge gaps to increase awareness and understanding of metrics, processes, and operational requirements.

Provide ad-hoc reporting and analysis and communicate insight

Head of Performance & Planning

Performance & Planning Hub

Global Heads of Accounts Payable, Accounts Receivable, and Order Processing

Group Data team

Strong relationships will also be needed with our Group Data team to ensure knowledge and skills are transferred between the teams.

Degree level education or equivalent experience and knowledge in analytical roles (Computer systems engineer or information systems, Actuary, Data analytics / Statistics / Math, Business Administration)

• An excellent understanding of the technical business insight solution that RS Group has invested in, specifically SAP Business Objects and how it relates to BW / other data warehouses applications and knowledge of SAP Business Warehouse 7.x and how it relates to SAP ERP and other legacy applications within RS Group
• Highly experienced in using Business Objects Toolsets/Power BI
• Highly proficient in data extraction, manipulation and knowledge of statistics and statistical packages and languages such as SQL, Python, VBA
• Strong proficiency in English
• Proven track record of managing execution by planning and prioritising work which meets commitments and provides direction
• Strong analytical capabilities and competent in interpreting and using data to substantiate decisions and drive others to make better and clearer decisions through relevant information
• Culturally sensitive with the ability to operate effectively in a global role
• Understanding of key GSBS operational metrics (aged debt, cash conversion, customer orders, debtor days, payment on time, etc.)

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