Tech Support Customer Service Agent

KEMET de México , with over a century of experience, is a global leader in the design and manufacturing of multilayer ceramic capacitors that power tomorrow’s technologies. We are recognized for our unwavering commitment to quality, reliability, and advanced solutions that meet the rigorous demands of a wide range of industries. We offer solutions based on advanced materials science and cutting-edge manufacturing, ensuring maximum performance and sustainability. As a Customer Support Representative, you will manage customer orders from quote to delivery, resolve issues, and provide key insights to drive account success. We are seeking a detail-oriented, customer-focused professional to support our Customer Support Team and deliver exceptional service to our valued clients. This is a full-time, on-site position located at our offices in Monterrey, NL.

Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
Expertise in Oracle Procurement modules.

Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
~2-3 years customer service experience.

Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts .
Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results .
Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods .
Advanced English level (Fluent).
Strong Excel skills.
Training and continuous learning opportunities.
A comprehensive benefits package above legal requirements.

From resistors to capacitors, inductors to sensors, our components drive the advancements that move the modern world—electric vehicles, AI data centers, satellites, sonar systems, and many more.
They move faster, last longer, go farther—with a spark of us inside.

Headquartered in Taiwan, YAGEO Group brings together multiple trusted brands, including YAGEO, KEMET, PULSE, and Telemecanique Sensors, among others, into a cohesive force for innovation. Every component you help design, test, or improve contributes to real innovations.
Global exposure : Collaborate across continents, brands, and cutting-edge technologies.
YAGEO Group is committed to protecting your personal data. Your data will be securely stored and retained only as long as necessary. By submitting your application, you consent to the processing of your personal information in accordance with applicable data protection laws.

AMS Legal Information
YAGEO does not discriminate based on race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law in employment decisions, including but not limited to hiring, compensation, promotions, rewards, and access to training. Qualified applicants and employees will receive reasonable accommodations for disabilities and religious practices.