Customer Care Specialist In Office
Confidential
Position Summary A global organization supporting North American operations is seeking a Customer service, representative to provide administrative and operational support to teams in the United States.
This role is primarily back-office focused , responsible for ensuring accurate order processing, internal coordination, and operational continuity. Direct customer interaction is minimal and occurs only when necessary.
Key Responsibilities
Accurately process customer orders, returns, and credit notes.
Support the resolution of customer-related issues through internal coordination.
Review daily order book reports and address discrepancies to ensure compliance with service level agreements (SLAs).
Ensure adherence to internal policies, procedures, and controls.
Provide administrative and operational support to frontline Customer Engagement teams.
Perform additional operational tasks as required.
Requirements
Advanced English proficiency (written and verbal) is required.
Post-secondary education (e.g., Business Administration or related field).
Minimum of 1 year of experience in administrative support, customer operations, or similar roles.
Experience with CRM systems (e.g., SAP, C4C) is an asset.
Proficiency in Microsoft Office applications.
Availability to work aligned with U.S. Central Time Zone hours.
Desired Skills & Competencies
Strong and professional communication skills in English (email, phone, virtual meetings).
Ability to work effectively in a team-oriented, international environment.
Self-motivated, detail-oriented, and highly organized.
Strong problem-solving and analytical skills.
High level of adaptability, flexibility, and prioritization ability.
Comfortable working with confidential and sensitive information.
Exposure to OEM or structured corporate environments is a plus.
What’s Offered
Stable position within an international organization.
Professional, structured, and collaborative work environment.
Opportunity to develop expertise in global operations and customer support functions.
- What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify...SugeridoHorario flexible
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