Senior Software Engineer Remote

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Software Development Senior Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Description: Lex Support Engineer (JAVA and Linux)

We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5+ years in Java. This role requires expertise in working on Linux environment, distributed systems, troubleshooting system issues.

Provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis. Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors.

• Assist in the deployment and release checkouts, configuration changes like rate limits and user onboardings.
• Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
• Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev, thereby improving infrastructure stability and performance.

Strong proficiency in JAVA programming and application support.
- Proficiency with Linux-based operating system, commands and utilities
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.NTT DATA endeavors to make accessible to any and all users. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.