Director of Office Operations

Descripción de la empresa

"We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
~To lead and manage a Customs Brokerage operation for a dedicated team within a MX region so that the operation for this customer has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.
Exceptional Customer Service
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Is punctual and can be relied on for planning purposes. Provides relevant and timely information to co-workers, customers and service providers. Exhibits and promotes the company’s 10 cultural attributes: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

MANAGER PRODUCT/SERVICE SKILL

Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Has a command of the Account P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring team financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customer is paying within terms. Analyzes billing activity and intercompany accounting. Operational Excellence (Manager, Branch Product) Monitors and improves Operational Excellence and Global Business Operations metrics. Maps and understands operations process flow, while constantly looking for areas to improve efficiency, offer customer better cycle times and service, and control costs. Successfully executes a teamTactical Business Plan, providing regular updates to team and branch leadership. Administration and Personnel Management: Manage and monitor service execution within the Customs brokerage department for this customer. Provide feedback, coaching, mentoring to staff on an ongoing basis. Make certain that all staff members complete annual training in required timeframes. Make certain that new employees receive all mandatory training in required timeframes. Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements. Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented. Ensure oversight, including self-assessments and daily monitoring so that issues are resolved at the root cause level.

Operations, Compliance and Customs Expertise
Support the product managers involved in this customer operation in the following areas: o Building and maintaining strong relationships with vendors
Make certain that client specific instructions are clear and detailed to ensure that desk level staff can properly process entries for services.
Control department’s interface with Customs authorities.
Provide deskside training to department as needed in these specific areas:
Expeditors’ customs policies, controls, procedures and processes.
Operational and customer service execution.
Monitor and review post entry activity (IDMA) with branch compliance supervisor.
Support the Customs Brokerage Manager where needed:
Review department goals and business plan periodically with the team to ensure buy-in and accountability.

Compliance:
~ Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

Maintain a positive relationship with the Compliance Manager and support all compliance efforts and trainings.
Manage and Analysis for R1 report and show the results with actions items.
Manage and Analysis for IDMA report and show the results with actions items.
Manage and Analysis for penalty report and shoe the results with actions items.
Proactively promote the company’s 10 cultural attributes: A good understanding of Expeditors’ products, services and systems.
Good Microsoft Office skills (Excel, Word etc.).
Fluent in English- Mandatory

TRAINING AND QUALIFICATIONS

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Training Requirements:
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Minimum 3-5 years of Customs Broker’s experience including a minimum of 2years in a management level