Global Head of Business Operations

We are seeking a Regional Operations Lead to oversee and strengthen our end-to-end Source-to-Pay (S2P) operations across the region.

Location: Guadalajara Metropolitan area – this role is 100% on-site and requires residency in the region.

Responsibilities

Act as the primary point of contact for all S2P-related operations, handling escalations, exceptions, and operational queries from internal stakeholders and suppliers.

Ensure smooth execution of the end-to-end S2P process, from requisition to payment.

Resolve operational issues such as blocked invoices, urgent payment requests, and GR/IR discrepancies.

Lead regular operational meetings and provide support and guidance to requisitioners, budget owners, and controllers.

Manage vendor and internal tickets, coordinate supplier interactions, and support vendor onboarding and verification processes.

Drive process improvements through root‑cause analysis, identification of bottlenecks, and implementation of standardized workflows.

Support and promote automation initiatives to enhance the efficiency, accuracy, and scalability of S2P operations.

Monitor performance metrics and ensure compliance with internal policies and controls.

Lead and develop a team, fostering accountability, collaboration, and continuous learning.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• English – Advanced level.
• 8+ years of experience in Source‑to‑Pay (S2P), Procure‑to‑Pay (P2P), or shared services operations.
• Proven experience managing stakeholders and leading operational teams.
• Strong knowledge of procurement and ERP systems such as SAP, Ariba, Coupa, or Ivalua.
• Solid understanding of end-to-end procurement processes, including purchasing, invoicing, and payments.
• Strong problem‑solving skills with the ability to manage escalations and complex operational issues.
• Experience in process optimization, continuous improvement, and automation initiatives.
• Excellent communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Benefits

Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan.

Employee Stock Purchase Plan, Professional Development Program.

Paid Time Off and Paid Sick Time (in geographies where legally required).

Compensation commensurate with your qualifications, experience, and other factors including geographic location, market and operational factors.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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