Service Now technical Expert

The Technical Account Advisor is a senior customer-facing technical role responsible for ensuring customers realize maximum value from our products and services. Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.

Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features and best practices.

Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.

Deliver technical enablement (workshops, training, documentation) to customer teams to reduce enablement friction and increase self-sufficiency.

Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.

Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.

• Solid troubleshooting and diagnostics skills — comfortable working with logs, metrics, SQL, and basic scripting (Python, Bash, or similar).
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Experience in SaaS operations, data/platform products, or logistics/transportation domain (if relevant).

Certifications such as AWS/Azure/GCP, CCNA/CCNP, or relevant security/architecture credentials.

Familiarity with observability/monitoring tools, incident management platforms, and CRM/ticketing systems (JIRA, ServiceNow, Gainsight).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re‑imagined customer experiences.

Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.