Technical Support Specialist (Remote)

com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.

Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond. PS: In 2021, Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award &##128640;. We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023! &##This full-time role is entirely remote and will report to a Team Lead in the United States.

Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.

Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.

contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.

Meet monthly Items per month, CSat and QA minimums and develop consistent performance.

2+ years of experience in customer service and/or technical support

• Full-time availability; Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
• Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.
• Spanish language fluency

Experience working within ZenDesk or other support tooling

Experience working with Salesforce, JIRA, Slack, and/or G-Suite

Health Coverage through Allianz

Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.

We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.