French Customer Service Representative (Remote)

We’re Hiring: Customer Service Representative (CSR)
📍 Location: Mexico (Remote)
🕒 Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST

• Occasional tracing responsibilities may require monitoring across 7 days (not full-time)
• Some flexibility required

&##128176; Salary & Benefits:
• Compensation: 14,000 MXN – 16,000 MXN (Direct Contract) + Benefits.
Final salary will be determined based on experience.

&##127775; About the Role
We’re looking for a detail-oriented CSR to support container transport operations. In this role, you’ll play a key part in ensuring accurate data, smooth communication with dispatchers, and efficient monitoring of inbound containers. This position is ideal for someone who enjoys operational workflows, high-volume communication, and working in structured systems.

&##128295; Key Responsibilities

• 📦 Monitor inbound containers and outgoing orders
• 📧 Manage communication primarily via email and internal systems
• 🚛 Act as the first point of contact for dispatchers
• 🧾 Ensure accurate entry of container data in the system
• ⚖️ Maintain understanding of container sizes, weights, and types
• 🔎 Support tracing and operational follow-up as needed

✅ Requirements

• Experience in transportation or logistics (container transport preferred)
• Strong understanding of operational workflows
• High level of attention to detail
• Ability to manage high email volume and balance workload effectively
• French language skills preferred (not mandatory)

&##128736; Tools / Technical Skills

• Heavy use of computer systems and internal platforms
• Data entry and operational tracking systems
• Email-based communication workflows

&##129504; Soft Skills / Work Style

• Highly detail-oriented and organized
• Able to prioritize and manage multiple tasks
• Proactive in communication and follow-up
• Comfortable working in a fast-paced operational environment

&##128640; Join Us
If you’re passionate about logistics operations and enjoy keeping complex processes organized and running smoothly, we’d love to hear from you. Apply and take the next step in your career in transportation operations!
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