Customer service representative Remoto Home office

Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support.
Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience
Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
Maintain accurate CRM records including lead status, customer interactions and booking details
Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service
Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions

• Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
• Strong time management and ability to work independently in a remote/home office environment
• Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
• Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
• The freedom to work remotely from anywhere in the world

This is a fully remote role and qualified candidates worldwide may apply.