HR and Operations Director
Transparent BPO
The Account Manager is responsible for work environment, client satisfaction and profitability of one or multiple programs by being the main point of contact for our Client and the leader of the Business Unit.
Site Operations Manager / Director
Participate in the compliance of Companies operating standards
Manage to meet gross profit budget
Manage a healthy program performance scorecard based on annual strategic plan of the country market
Execute Best practices for regional Operations basics
Perform contractual compliance process and achieve SLAs
Report Gross profit deviations and action plan to Site Operations Manager
Report monthly performance to Site Operations Manager
Control operations financial assumptions
Participate with HR Manager and Site Operations Manager to support ESAT and employee retention plans
Lead the local support areas towards program objectives.
Elaborate fraud risk assessment and ensure proper controls are in place and documented for the company control.
Vacante publicada el 19 horas atrás
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