Onboarding Specialist - REMOTE

Position Overview We are looking for a proactive Onboarding & Retention Specialist to support newly hired internal employees during their first six months with the company.

This role is focused on conducting structured check-ins, capturing employee sentiment, identifying potential retention risks, and ensuring new hires feel supported, engaged, and set up for success.

The specialist will act as a key point of contact for employees, helping surface concerns, gather insights, and contribute to improving the overall onboarding and retention strategy.

Key Responsibilities
Employee Onboarding Support
Conduct scheduled check-ins with new hires at key milestones (15, 30, 45, 60 days, and beyond up to 6 months)
Ensure employees understand their role, tools, training, and support systems
Act as a friendly and approachable point of contact during the onboarding journey
Feedback Collection & Insights
Accurately document employee feedback, sentiment, and key observations in the system
Flag critical or “red flag” situations in a timely manner
Contribute to building a structured dataset of employee feedback for analysis
Support continuous improvement of questionnaires and feedback processes
Communication and Support
Build trust-based relationships with employees to encourage open communication
Maintain a tone and approach that reflects internal company culture (not third-party)
Help connect employees with the right internal resources when issues arise
Process & Documentation
Maintain detailed records of all interactions and feedback
Follow structured scripts while adapting conversations naturally
Manage multiple employees and follow-up schedules simultaneously

Requirements:
Must Haves:

• 1–3 years of experience in customer service, employee engagement, HR support, or similar people-facing roles
• Experience conducting structured calls or interviews (follow-ups, surveys, or check-ins)
• Strong active listening and probing/questioning skills
• Ability to identify risks based on conversations and sentiment
• Strong documentation and organizational skills
• Advanced English (comfortable leading conversations in English)