Life Coach

Junior Talent Coach (Remote) Location: Remote (LATAM preferred)
Hours: Full-time | Must overlap 2–3 hours with GMT+8 (Philippines time zone)
About the Role We’re hiring a Junior Talent Coach to help scale our Talent Coaching function as our associate and client base grows. This role sits at the intersection of people, operations, and quality control: you’ll support onboarding, coaching, evaluations, documentation, client troubleshooting, and calendar coordination.
Coaching excellence here is learned through repetition, observation, and real conversations. What You’ll Own Coaching & Associate Development
Run ongoing coaching conversations with associates to elevate performance, leadership, and communication
Identify patterns across performance and proactively address risks before they escalate
Client Coaching Support & Troubleshooting
Lead client-facing coaching conversations when appropriate (and support higher-stakes conversations through structured escalation)
Troubleshoot small-to-medium concerns directly (leaves/holidays, missed check-ins, debrief cadence, minor performance consistency)
Evaluations, Follow-Ups, and Quality Control
Maintain quality control visibility across associate performance and client experience
Document coaching and evaluation outcomes so they’re traceable and decision-ready
Contribute to reports by summarizing what’s happening across associates/clients (analysis + curiosity, not just metrics)
Coordinate scheduling for coaching, evaluations, and debriefs with awareness of non-movable cadences
Contribute to stronger systems, documentation standards, and coaching frameworks over time
Ramp-Up and Training (How You’ll Get There)
First ~90 days: sit in on coaching calls to learn tone, structure, and escalation signals
Gradually increase ownership of coaching conversations and client support as you build context
Coaching, onboarding, and evaluations run smoothly with clear documentation and follow-through
The coaching function gets stronger because you add both capacity and thoughtful partnership
Experience navigating performance, feedback, or coaching conversations as part of your role
~ We value clear communication: what you’re seeing, how you’re deciding, and when you need support
Prior experience in coaching, training, people ops, or quality assurance