Head of Business Operations (Remote)

This is a remote international contractor position. This role requires professional English fluency (you will communicate directly with property owners, tenants, and vendors in Santa Barbara, California), availability during US Pacific Time business hours (8 AM – 5 PM PT), and reliable high-speed internet. ———
Mission City Property Management is a boutique residential property management company in Santa Barbara, California. Santa Barbara is known for poor property management. We are a small team (founder + one remote support team member) looking for the person who becomes the operational backbone of this company.
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This is not a virtual assistant position. The Director of Operations will own the day-to-day operations of Mission City, build the systems and processes that don't exist yet, lead and develop the team, and create the structure that allows the founder to step back from operations and focus on growth.

Owning the operation: processes, systems, responsiveness, service quality, and accountability. Leading the team: directly managing the current team member, building clear roles and expectations, and proactively planning for future hires as the company grows.

• Build and run a weekly operating rhythm (team check-ins, task tracking, KPI monitoring) without requiring the founder's presence
• Ensure compliance with California DRE regulations, understanding which activities require the licensed broker's involvement

Plan and budget for growth proactively.
Audit, document, and improve workflows across leasing, maintenance, owner communication, tenant relations, and vendor management
→ Coordinate with outsourced accounting partners
Regulatory and Compliance:

• Build operational capacity that supports growth without sacrificing quality
• Premium quality, not industry average. The benchmark is what the best boutique management companies do, not what the industry has always done.

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Schedule: Monday–Friday, 8:00 AM - 5:00 PM Pacific Time U.S. holidays observed and paid. Operations experience in property management, hospitality, or a service-heavy industry. Bilingual (English/Spanish) required

• Reliable high-speed internet and professional home office setup
• You will shape how this company operates as it grows. The systems, the culture, the service standard, you're building it. If you're looking for a role where you partner with a founder to build a company that sets a new standard for an industry that badly needs it, we want to hear from you.

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Internet Speed Test — screenshot from speedtest.net. Video Introduction (2-3 min) — Loom, YouTube unlisted, or Google Drive. We're looking for clear communication, strong English fluency, and how you come across to stakeholders.
# Extra Credit (optional): a) What does AI and automation mean to you in your day-to-day work?