Service Manager Support

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #As a Senior Service Desk Team Leader, you will oversee multiple service desk teams, ensuring high-quality support delivery across various channels (phone, chat, email). You will be responsible for optimizing workflows, mentoring team leaders, driving performance improvements, and collaborating with other departments to align support operations with business goals.
4–6 years of experience in Service Desk or Contact Center leadership roles.

• Excellent communication in English Spanish and Portuguese IS A MUST
• Advanced proficiency in service management tools (e.g., ServiceNow, Avaya, NICE).
• Supervise and support Tech/Shift Leaders and their respective agents.

Lead initiatives to enhance customer experience and operational efficiency.
Develop training plans and career paths for team members.
Coordinate with Management team, local and global, to ensure seamless service delivery.
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment