Project Manager pmp Contact Center

About The Company: Randstad is the #1 HR Services Provider in the world, and we are looking for a Contact Center as a Service (CCaaS) Program/Project Manager to join our Nearshore Center at Randstad Mexico . Job Summary: The CCaaS Program/Project Manager will be responsible for overseeing and managing the implementation of a Contact Center as a Service (CCaaS) solution for multiple business units. This role requires a strategic thinker with strong leadership skills to drive the successful execution of programs and projects, ensuring alignment with organizational goals and objectives. The ideal candidate is an experienced Project Manager with a background in CCaaS delivery/deployment, contact centers, or a similar industry.

Full-time opportunity
~ Program Management:
Manage the program’s budget to ensure business objectives are achieved within approved funding.
Ensure programs are delivered on time, within scope, and within budget.
Provide regular program updates to senior leadership and stakeholders.

Project Management:
Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements,change control processes, and risk mitigation plans.
Develop, communicate, and build consensus for goals and project benefits in alignment with Corporate Strategy.
Review project proposals or plans to determine project timelines, funding limitations, procedures for accomplishing projects, staffing requirements, and the assignment of resources to various project phases.
Ensure that each project status, schedule, and budget is reported and forecasted.
Ensure the project adheres to all Corporate and IT policies and standards.
Develop project plans, schedules (MS Project), resource requirements, and project budgets.
Ensure project milestones and budgetary constraints are maintained.
Escalate and communicate risk issues to leadership and business when project scope requires intervention; assist in evaluation, re-prioritization, and re-design of project plans and objectives as necessary.
Carry out quality assurance procedures in accordance with established methodology and ensure successful project execution.

Bachelor’s degree or equivalent experience.

• Minimum of 10 years of project management experience, preferably in the computer industry.
• PMP Certification strongly preferred. (Proficient with MS Project or similar project management tools.
• Experience managing projects across onshore and offshore teams.
• Experience managing multiple project plans, risks, issues, and solving problems.
• Strong stakeholder management experience, including at the executive level.
• Fluent in English (Mandatory).
• 2-5 years of experience in CCaaS delivery/deployment, contact centers, or a similar industry.
• Didn’t specify that it should be a CCaaS platform on Cloud, not on-premise

High attention to detail and quality.
Management/Project Teams and external stakeholders.
Professionalism in dealing with all levels of management and staff.
Highly analytical with excellent problem-solving skills and the ability to guide others in problem-solving when ambiguity exists.
Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad.