Partner Reconciliation Specialist page is loaded

Partner Reconciliation Specialist

Apply remote type Hybrid locations Mexico time type Full time posted on Posted 2 Days Ago job requisition id JR07422

Life At Planet

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet is a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Function Overview

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

Role Overview

The Operations Analyst will support a variety of back-office functions related to transaction processing, reconciliation, and reporting for all electronic card processing globally, both domestic and international products. This includes reconciling BIN/ICA and cash activity daily as well as identifying and correcting exceptions. The Operations Analyst will help measure and improve customer experience and SLA. The Operations Analyst will perform a wide range of reporting to banks, clients, and card schemes. Project phase testing validation is performed on an as -needed basis.

What you will do

Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management.

Perform daily reconciliations of transaction activity and exceptions, resolve outages, communicate with technical teams and clients.

Create, execute, and analyze reports for business-impacting issues, technical incidents and improvement actions. Collaborate with global Technical and Operations teams.

Create reports as required by business partners, banks, and card schemes.

Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams.

Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB and American Express.

Help validate technical enhancements on various system platforms and applications.

Create procedures, assist with both internal training and client training.

Other duties as assigned.

Who you are

· team player and independent problem solvers.

· An excellent communicator

· understand end to end card processing and you are accountable to ensure clients have an exceptional customer experience

· Ability to be flexible within a fast growing global company

· Must display initiative and a common sense approach.

· Be well organised with the ability to plan, prioritize and manage own workload.

What you will need to bring to Planet

· Proven organisational, planning and communication skills

· Quality focused with attention to detail

· Good analytical aptitude

· Strong numerical skills

· Proficient spoken and written English

· Advanced level Microsoft Excel (not mandatory)

Why Planet:

At Planet we love to see faces in the office but understand some of life’s competing priorities; and that’s why Planet’s flexible working policy means employees have the autonomy to manage their working time to welcome flexibility in juggling their work/life balance. We are all about the quality of work being delivered on time, not the quantity, so how you get there is up to you (and your manager).

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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