Technical Support Engineer

Junior Technical Support Engineer

We have an opportunity for a Junior Technical Support Engineer to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Be a Contributor — What You’ll Do

• Provide remote technical support for Infoblox customers and partners
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge-based tech notes and articles
• Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third‑party software for support lab testing purposes
• Support a 24x7x365 organization by working rotational shifts and taking on‑call responsibilities

Be Prepared — What You Bring

• 1+ years remote technical support, systems administration, and network administration background desirable
• Solid knowledge in TCP/IP and networking protocols
• Ability and desire to learn DNS, DHCP, and other product‑related protocols and technology
• Excellent verbal and written communication skills
• Understanding of one or more operating systems (Microsoft/Linux) desirable
• Working knowledge of L2, L3 devices
• Outstanding analytical and organizational ability
• Self‑starter and a good team player with the ability to multi‑task in a high‑pressure, fast‑paced, fast‑growth environment
• Minimum of a High School diploma or relevant experience is required

Be Successful — Your Path

First 90 Days

• Immersing in our culture, connecting with mentors, and mapping the systems and stakeholders that rely on your work.
• Performing in shift roles like bullpen, standby, and weekend shifts.
• Handling outage calls.
• Working with Engineering to resolve customer issues.

One year

• Handling all product‑related issues.
• Delivering TOI on existing and new features.

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career‑mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.

Ready to Be the Difference?

Infoblox is an Affidantial Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Job Info

• Job Identification 7412