Business Manager Aftersales

Business Manager Aftersales

As a Business Manager Aftersales, your responsibilities will be:

• Meet sales targets and maintain market share.
• Assist the dealer in implementing initiatives to increase customer pay business.
• Focus on processes and performance at the Service lane.
• Search for promotions and market opportunities to bring customers to the service lane.
• Incorporate aftermarket initiatives within the overall business plan for the distributor.
• Support dealers with RIM to optimize and meet required targets for compliance.
• Promote and include dealers in the marketing plan as a guide for increasing customer retention.
• Improve customer retention and ensure information is shared by dealers through DDS.
• Incorporate the concept of customer retention in the overall business plan for the distributor.
• Guide the integration of Aftersales as one whole team (parts and service).
• Promote participation and effective use by the dealer in GMM retention initiatives: BDC and marketing strategies.
• Support the initiative of Outstanding Customer Experience (OCE) and improve NPS.
• Support the implementation of the standard GMM operation and facilities.
• Ensure staff aftermarket distributors are trained and certified.
• Represent GMM and its brands as an ambassador.
• Implement job control.
• Maximize the profitability of the distributor.
• Assist the dealer in identifying areas to improve profitability through business processes.
• Ensure the dealer takes advantage of rebates and incentives available.
• Develop plans to improve the performance of the distributor in the scorecard.

Skills

• Innovation Management
• Problem Solving
• Dealing with Ambiguity
• Managerial Courage
• High level of oral and written communication skills
• Interpersonal skills to work effectively with others
• High level analytical ability for unusual and complex problems

Experience

• At least 3 years of experience in similar roles.
• Availability to travel.
• Previous experience in automotive industry as Business Manager or District Sales Manager preferred.
• Experience in project management and value proposition development.

Education

Industrial Engineering, Bachelor in Business or a related degree.

Languages

Proficiency in English is required. This role requires communication conducted in English and the ability to legally operate a motor vehicle on a regular basis.

Working Conditions

Hybrid role: 3 days on site and 2 days remote each week, full-time.

Benefits

• Competitive salary.
• Benefits superior to the law.
• Career development platform.
• Ongoing training.
• Vehicle benefits.

Additional Information

Immigration sponsorship is not supported. If you require GM immigration sponsorship, do not apply.

Equal Employment Opportunity

We respect and value each individual's contribution, including their origin, education, sex, race, ethnicity, sexual orientation, gender expression, religious context, age, generation, and disability. We are committed to a workplace free of unlawful discrimination and fostering inclusion and belonging. If you need any reasonable adjustment to continue with your process, please let the recruiter know.