COO Operations Manager (Toluca de Lerdo)

Role Purpose

Reporting to the GCIO Operations Director, IWPB Technology, the GCIO Operations Manager Americas Technology will be responsible for the design, implementation, and management of efficient integral operational processes for all COO related activities for the CIO service line/s, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with their GCIO IWPB COO team, leveraging the relevant pillar teams to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

Main Activities

• Workforce Strategy & Management –
  • Define and maintain a rolling 3 year Service line workforce plan in line with UK Technology Financial Plan and aligned to the wider GCIO & Group workforce & location strategies.
  • Partnering with the GCIO & GBGF Workforce pillar head and People partner teams to cascade & execute across all Service Line resources the three pillars of workforce lifecycle:
  • Attract – Execution of GCIO workforce strategy for UK Technology to drive alignment to Future state, leveraging People services as required for hiring at scale, conversion programs, outsourcing, insourcing, HSBC as brand of choice, emerging talent programmes, external market insights and social media strategy.
  • Retain – Cascade & embed People initiatives including reward and recognition, wellbeing, DE&I; & colleague engagement.
  • Grow – Execute and embed on the People led Emerging Talent strategies to grow and develop the workforce & support & champion upskilling, management & leadership training, sponsor and mentoring programs.
• Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets – supported by a fully-costed headcount model.
• Business case …