ServiceNow HRSD Senior Specialist

Mexicali, Mexico

ServiceNow HRSD Senior Specialist

The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.

Responsibilities

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the ServiceNow HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with ServiceNow governance, security, and best practices

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
• Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
• ServiceNow Certified System Administrator (CSA) required
• HRSD Implementation Specialist certification preferred
• Strong problem-solving skills and ability to work independently
• Excellent communication skills with both technical and non-technical stakeholders

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

What we offer

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

How we work

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.