Patient Support Program Coordinator (Xoco)

Overview

Site Name : Mexico City Torre Mitikah

Posted Date : Apr 1 2026

Position Summary

You will coordinate patient support program (PSP) activities in Mexico to help patients access care and services. You will work with cross-functional GSK teams, third-party service providers and healthcare professionals to ensure smooth program delivery and strong patient experience. We value empathy, organization and clear communication. This role offers growth, visible impact and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Responsibilities

• Maintain compliant program governance across PSP and HSS activities, ensuring adherence to policies, SOPs and local regulations, and retain comprehensive program files/evidence for audits and regulatory review.
• Develop and localize patient and physician-facing materials in line with Copy Approval and patient/physician journey insights, focused on usability and satisfaction.
• Manage materials inventory and distribution to enrolled physicians and the field team to ensure adequate, compliant supply levels.
• Support program strategy and improvement by benchmarking industry best practice and proposing patient‑centered enhancements.
• Oversee third‑party and contractual management: reconcile deliverables vs. contracted services/payments, ensure billing and contract alignment, execute onboarding/expansion admin (POs, renewals) and escalate issues.
• Maintain vendor and risk records in TPRM/SAP, manage CAPA mitigation, ensure third‑party training/certifications (and remediation), and liaise with Medical, Legal, Compliance, Finance and Sales for integrated delivery.

Qualifications

Basic Qualification

• Bachelor’s degree in health sciences, nursing, life sciences, public health, social work, or related field.
• Experience coordinating vendors related to patient services.
• Budget Management
• Strong verbal and written Spanish and intermediate skills in English.
• Resilient, attention to detail, creativity in problem-solving, process-oriented, stakeholder management.

Preferred Qualification

• Experience working in pharmaceutical patient support programs or health services in Mexico.

How to apply

If you are motivated to support patients and grow your operational skills, we encourage you to apply. Include your CV and a short note about why this role matters to you.

We look forward to hearing from you and learning how your experience could help us get ahead of disease together.

Why GSK?

Unlisting statement: Uniting science, technology and talent to get ahead of disease together.

GSK is a integral biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require any type of accommodation and/or support during the selection process to better showcase your abilities (for example, access to ramps, accessible emergency exits, visual aids, etc.), please let us know when we contact you. We are here to support you.

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