Platform Sr Specialist, Servicenow Developer (Xico)

Overview

We are KTSA – KPMG Technology Services Americas. A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore. Explore isn’t just a word — it’s how we grow, lead, and thrive. It is the mindset that drives our culture and shapes every opportunity: experience a collaborative, inclusive, and multicultural workplace where you belong. Excel by creating impact and leaving your mark on general projects. Expand your potential with real career paths, learning programs, and mentorship. Express your individuality — come as you are, and thrive as your authentic self. And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Role

This role focuses on the design, development, configuration, and support of ServiceNow platform solutions that enable efficient service delivery and automation across the organization. The Junior ServiceNow Developer contributes to the implementation of platform capabilities under guidance, applying standard development patterns, security controls, and governance practices to ensure scalable and maintainable solutions. Working within an agile delivery model, this role supports continuous improvement initiatives by translating defined requirements into functional ServiceNow configurations and scripts. The individual is expected to develop a solid understanding of the Now Platform, including scripting, integrations, and workflow automation, while building technical expertise through hands‑on delivery and collaboration with senior developers and architects. Attention to detail, willingness to learn, and strong collaboration skills are essential, as this role partners with cross‑functional stakeholders to support platform enhancements and operational stability. The Junior ServiceNow Developer plays a key role in maintaining code quality, documentation, and post‑deployment support, ensuring that delivered solutions are reliable, secure, and aligned with organizational standards and user needs.

Responsibilities

• Configure scoped applications and core platform features following best‑practice patterns, security controls, and governance standards.
• Build and maintain integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub spokes, ensuring secure and reliable data exchange.
• Develop automation and orchestration solutions such as flows, workflows, business rules, script includes, UI policies, and catalog items to improve operational efficiency and user experience.
• Create and maintain technical documentation, including solution designs, build notes, update sets, integration specifications, and deployment or runbooks.
• Provide post‑deployment support by troubleshooting issues, performing root‑cause analysis, and implementing enhancements based on user feedback.
• Maintain code quality through peer reviews, adherence to ServiceNow SDLC practices, and alignment with release and deployment standards.
• Collaborate with senior developers, architects, and stakeholders to translate requirements into implementable user stories and delivery estimates.
• Contribute to continuous improvement initiatives and knowledge sharing across the ServiceNow platform team.
• Research and evaluate emerging ServiceNow capabilities (e.g., Virtual Agent, AI Search, Now Assist) where applicable and support recommendations to technical and non‑technical stakeholders.
• Act with integrity and professionalism to support a respectful, collaborative, and inclusive work environment.

Qualifications

• 1 to 3 years of relevant experience in ServiceNow development or platform configuration.
• ServiceNow Platform Development Fundamentals.
• Business Rules, Script Includes, Client Scripts, UI Policies and Service Catalog Development, Flow Designer and basic automation.
• REST/SOAP Integrations (basic patterns).
• IntegrationHub and MID Server (working knowledge).
• ServiceNow CSA Certification.
• Additional ServiceNow certifications (Implementation Specialist, Micro‑Certs) a plus.
• Agile/Scrum delivery practices.
• Technical Documentation skills.
• Strong problem‑solving and troubleshooting abilities.
• Effective stakeholder communication and collaboration.
• Continuous learning and adaptability.

Benefits

• Extended maternity, paternity, and adoption leaves.
• Extended marriage leave and daycare support.
• Learning opportunities, training, and certification programs.
• Wellness and Employee Assistance Programs (EAP).
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance.

Equal Employment Opportunity

At KTSA, we celebrate and support everyone's individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. We strongly state that we do not require a certificate of non‑pregnancy or HIV in order to participate in any of our processes.