Sales engineer / pre-sales engineer (Ciudad de México)

Responsibilities

• Work directly with customers, TAC, sales, product management, and internal engineering teams to design, deliver, and debug turnkey networking solutions to address service provider scale and capacity challenges as they approach 5G, next‑gen Internet, and data centre deployments.
• As the customer‑facing technical lead, understand customer requirements and present solutions to help build service provider networks.
• Plan, scope, design, build, and demonstrate solutions and support product deployments for the largest ISPs and Telco customers.
• Help TAC junior engineers debug complex production issues for service provider and data centre deployments, including EVPN solutions.
• Create debugging best practices and train junior TAC engineers.
• Lead the engagements for the most strategic projects by working with customers, internal teams, and partners to scope, design, develop, and prove solutions for service provider and data center networks.
• Develop production deployment and migration plans to help deploy solutions at scale.
• Educate customers and partners on the products and participate in deep architectural discussions to ensure their solutions are designed for successful deployment.
• Work proactively to resolve technical issues for customer's production deployments.

Qualifications

Strong knowledge of L2/IP/MPLS networks. ~7+ years of experience in pre‑sales or post‑sales customer‑support roles.