After Sales & Quality Specialist (San Pedro Tlaquepaque)

Position

After Sales & Quality Specialist

Responsibilities

• Responsible for the day‑to‑day sales activities, sales support and customer service tasks for specified customers and assigned accounts.
• Maintains efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Works with appropriate supplier contacts and internal departments to solve pre‑sales and post‑sales problems, ensuring execution and managing demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handles local expediting and assists general opportunities through local escalation.
• Provides proactive notification to customers of changes to delivery status, conducts bond reviews with customers (Shortages & Turns), manages SMI (Slow Moving Inventory) and NCNR (Non‑Cancellable, Non‑Returnable) customer conversations, owns Hard & Planned Order management, PCN (Product Change Notification) coordination, and delivers and maintains the POI (Perfect Order Index).
• Supports sales team with direct customer contact for Order to Invoice process within Planned Demand.
• Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
• Manages the interface on e‑Compass reports with Infosys, drives closure by managing exceptions (Dropped Part, New Part), manages customer Forecast Response reports after Infosys has taken action, and drives closure by managing exceptions.
• Supports e‑Compass engagements and manages bond requests, identifying unit turn rates that are outside of branch goals and making adjustments to ensure unit turn rates are met.
• Coordinates the contract refresh clause and manual inventory sweep process from IPS (In‑Plant Store) or consignment back to PDC (Primary Distribution Center).
• Attends/lead customer shortage calls, sets internal action plans and communicates them to appropriate account team members.

Qualifications

• Typically requires a 4‑year degree and 1‑3 years of experience or a high school graduate with equivalent related experience.
• Desired minimum 1 year of experience in B2B sales.
• Organization and urgency skills are required.
• Excellent verbal and written communication; must be fluent in English.
• Highly preferred experience with Return of Materials Authorization (RMA) process.

Benefits

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days
• Vision assistance
• Life insurance
• Healthcare insurance
• Food/Pantry vouchers
• Restaurant vouchers
• Savings fund
• Growth opportunities, and more

Work Arrangement

Hybrid: 3 days in office / 2 days work from home

Compensation

Annual Hiring Range: $21,191.67 - $25,666.67 MXN Monthly

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Job Category

Business Support (Full time)

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)