Client Device Management Engineer (Guadalajara)

ENABLING YOU TO SHAPE A BETTER TOMORROW.

Code number: J000018441
Entry level: Professionals
Location: Mexico
Organization: MHP Mexico

Client Device Management Engineer

In this role, you will provide advanced technical support to end users within a fast‑paced environment, helping to resolve escalated incidents and service requests across a variety of client device platforms and enterprise technologies.

Responsibilities

• Manage and maintain systems for end‑user device management, including OS upgrades and patching.
• Evaluate and test existing systems; recommend proactive improvements and new technologies.
• Maintain and update the IT Knowledge Base and service request models.
• Escalate complex issues to third‑party vendors (Apple, Microsoft, etc.).

Qualifications

• 2+ years of experience in 2nd‑level IT user support.
• Strong communication skills and a customer‑oriented mindset.
• Ability to work independently and collaboratively in an international team.
• Hands‑on experience with macOS, Windows 10/11, and iOS devices.
• Solid experience in end‑user device management, OS/software deployment and packaging tools (e.g., Jamf, Intune, PatchMyPC).
• Good knowledge of Microsoft 365, Azure, and Active Directory/Entra ID (user/group management).

Nice to Haves

• Experience with security and support tools such as Microsoft Defender, Zscaler, TeamViewer.
• Scripting knowledge (e.g., PowerShell, vbscript, cscript).
• ITIL awareness or certification.

Benefits

• Respect and recognition – individuality is valued and success is celebrated.
• A culture of innovation – new ideas and fresh perspectives are welcome.
• Opportunities to grow – expand expertise, take on more responsibility, and evolve with your role.

MHP has been digitizing the processes and products of its mobility and manufacturing sector customers worldwide for 29 years. The company operates internationally and counts around 4,800 employees.