Senior Account Manager - Technology & Strategic Accounts

Senior Account Manager – Technology & Strategic Accounts

Location: Santa Fe, Mexico City – Hybrid / Regular Client-Site Presence

Employment Type: Full-Time Contractor

Compensation: Up to USD /month , based on experience

Benefit: Private Major Medical Insurance

English: Advanced business and technical English required

About the Role

We are looking for a Senior Account Manager to own, grow, and strategically develop key enterprise technology accounts.

This is not a traditional sales-only or retail Key Account Manager position . The ideal candidate combines strong account management and business development capabilities with solid project delivery knowledge , acting as the bridge between the client, Sales, Project Management, Delivery, and technical teams.

You will be responsible for strengthening executive relationships, identifying opportunities within existing accounts, expanding revenue, supporting delivery governance, and managing client expectations and escalations throughout the engagement lifecycle.

Key Responsibilities

• Own and develop strategic enterprise client relationships from both a commercial and delivery perspective .
• Build trusted relationships with senior stakeholders and C-level executives.
• Drive account mining , identifying new projects, expansion opportunities, upsell and cross-sell opportunities within existing clients.
• Create and execute account strategies focused on revenue growth, retention, customer satisfaction, and long-term account development.
• Manage account pipeline, opportunities, forecasts, account plans, and reporting using Salesforce CRM .
• Work closely with Sales, Presales, Project Managers, Delivery Managers, Product, Engineering, and technical teams.
• Understand project scope, SOWs, commitments, milestones, dependencies, risks, budgets, resources, and delivery timelines.
• Support and challenge project teams when delivery issues could affect client commitments.
• Understand and manage fixed-bid engagements , including scope boundaries and change-control processes.
• Identify when a client request is outside the agreed scope and coordinate the appropriate impact analysis, change request, approval, pricing, and timeline adjustments.
• Understand how critical-path activities and dependencies can affect project delivery and client commitments.
• Manage client escalations directly, coordinating internal teams until an appropriate resolution and recovery plan is established.
• Balance customer expectations with project feasibility, delivery capacity, contractual commitments, and profitability.
• Participate in proposals, renewals, contract discussions, SOW development, pricing, and commercial negotiations.
• Track account health, risks, revenue, opportunities, renewals, and overall account profitability.

Required Experience

• Ideally 10+ years of professional experience , including significant experience managing enterprise clients.
• Strong experience in Account Management, Strategic Accounts, Client Services, Customer Success, Business Development, or Technology Sales .
• Demonstrated experience growing existing accounts through account mining, upselling, cross-selling, renewals, or new project identification .
• Experience working within a technology environment such as:
• IT Services / IT Consulting
• SaaS
• Managed Services
• Cloud Solutions
• Enterprise Software
• Salesforce Solutions
• Digital Transformation
• eCommerce / Retail Technology
• Experience coordinating client requirements with technical and project delivery teams .
• Solid understanding of project-management fundamentals, including:
• Scope management
• SOWs
• Fixed-bid projects
• Change requests / change control
• Critical path
• Project dependencies
• Risks and issues
• Milestones and schedules
• Budget and resource considerations
• Project profitability
• Proven experience handling client escalations and difficult delivery situations.
• Experience interacting with executive-level stakeholders.
• Strong commercial judgment combined with the ability to understand technical and delivery conversations.
• Advanced English is mandatory. Candidates must be comfortable discussing commercial, project-management, and technical scenarios entirely in English.
• Ability to work regularly from the client site in Santa Fe, Mexico City .

Salesforce Experience

Strong hands-on experience with Salesforce CRM is highly preferred , particularly for:

• Account and opportunity management
• Pipeline management
• Sales forecasting
• Account planning
• Opportunity tracking
• Revenue reporting
• Expansion / cross-sell opportunity management
• Executive and account reporting

What We Are Looking For

The ideal candidate can comfortably move between three worlds: Client, Commercial, and Delivery .

You should be able to discuss an expansion opportunity with a client executive, identify additional business within the account, review a project risk with the delivery team, understand why a critical-path activity could delay go-live, manage an out-of-scope request, and lead a client escalation—all while protecting the relationship and the commercial health of the account.

Interview Process

Candidates should be prepared to discuss real examples involving:

• Growing an existing client account
• Account mining and revenue expansion
• Managing enterprise client relationships
• Fixed-bid projects and scope changes
• Change-control processes
• Critical path and project dependencies
• Client escalations
• Delivery delays and recovery plans
• Coordination between Sales and Delivery
• Salesforce pipeline, forecasting, and account strategy

All technical/business interview rounds will be conducted in English.

Apply

If you have successfully managed and grown enterprise technology accounts while staying closely involved with delivery, project governance, and client escalations, we would like to hear from you.

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