Senior Endpoint Management & Application Packaging Expert (SCCM and MECM, Patching, AVD, PowerShell)

Senior Endpoint Management & Application Packaging Expert (SCCM and MECM, Patching, AVD, PowerShell)

Location: Mexico

Experience: Minimum 10+ years hands‑on in SCCM and MECM, Windows & third‑party patching, application packaging, automation.

Education: Bachelor’s degree (Graduate) in Computer Science / Computer Engineering or equivalent.

Role Summary

Seeking an experienced Endpoint Management and Application Packaging Expert with deep expertise in Microsoft SCCM and MECM patching and software deployment, strong PowerShell automation skills, and proven experience packaging applications for Azure Virtual Desktop (AVD) and enterprise Windows environments. The ideal candidate will independently lead packaging and patching initiatives, troubleshoot complex deployment issues, and communicate clearly with technical and non‑technical stakeholders in excellent written and spoken English.

Key Responsibilities

• Administer and support Microsoft SCCM and MECM infrastructure and core roles (site systems, management points, distribution points, SUP/WSUS integration as applicable).
• Manage collections, boundaries, boundary groups, content distribution, and deployment strategies to ensure reliable software delivery at scale.
• Maintain endpoint health and compliance using configuration items, baselines, inventory, and reporting.

• Own end‑to‑end Windows patching lifecycle using SCCM and MECM: planning, piloting, deployment, validation, reporting, and remediation.
• Configure and manage Automatic Deployment Rules, phased deployments, maintenance windows, and reboot experiences.
• Implement third‑party application patching for enterprise software using SCCM and MECM‑based solutions.

• Package, test, and deploy applications via SCCM and MECM, including MSI/EXE installations, transforms, patches, detection rules, dependencies, supersedence, versioning, and rollback strategies.
• Package and deploy applications for Azure Virtual Desktop (AVD), including multi‑session host considerations.
• Work with MSIX / modern packaging approaches where applicable.

• Design and maintain advanced PowerShell scripts for application packaging, deployment automation, patch validation, remediation, compliance, and operational reporting.
• Build reusable PowerShell frameworks with logging, error handling, and modular design.

• Diagnose and resolve complex issues using SCCM and MECM client logs, Windows event logs, registry, WMI, installer logs.
• Develop and maintain reports, dashboards, and compliance views using built‑in reporting and SQL.

• Work closely with Security, Infrastructure, Service Desk, and Application teams; follow ITIL‑aligned processes for incident, problem, and change management.
• Create high‑quality technical documentation, SOPs, runbooks, and knowledge articles.

Required Skills & Qualifications

• 10+ years experience in SCCM and MECM administration, patch management, and application packaging.
• Strong expertise in Windows OS patching and enterprise software update management.
• Hands‑on experience in application packaging and deployment at enterprise scale.
• Advanced PowerShell scripting skills.
• Experience with Azure Virtual Desktop (AVD) or enterprise VDI environments.
• Excellent English communication skills.
• Knowledge of DEX.

Preferred / Nice‑to‑have Skills

• Microsoft Intune (co‑management with SCCM/MECM).
• Cloud Management Gateway (CMG).
• Microsoft Entra ID (Azure AD) integration.
• Azure / Microsoft endpoint security alignment (Defender, baselines).
• Basic SQL for SCCM and MECM reporting.
• Git / DevOps exposure for packaging lifecycle management.

EEO Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.