Retail Manager

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group , we answer The Calling. Together, we Make the Place.

THE TEAM

Our Retail team is dedicated to curating a distinctive collection of products, objects, art, floral arrangements, and luxury retail experiences that reflect the unique character and sense of place of Las Ventanas al Paraíso . Working closely with the Creative Director , the team delivers exceptional service, high-quality products, and memorable guest experiences while driving commercial success. The Retail Manager leads a team that includes the Retail Supervisor, Head Florist, and Store Clerks, fostering a culture of excellence, creativity, and personalized luxury service.

YOUR ROLE

As Retail Manager, you will lead the overall operation of the Retail department, ensuring exceptional commercial performance, operational excellence, and luxury guest experiences. You will oversee product strategy, buying, merchandising, team leadership, inventory management, and daily operations while collaborating with the Creative Director to maintain a retail offering that reflects the resort's identity and exceeds guest expectations. Your leadership will directly contribute to revenue growth, profitability, guest satisfaction, and the ongoing evolution of the retail experience.

HOW YOU’LL MAKE THE PLACE

• Drive sales performance, profitability, and key retail business objectives through strategic planning and effective execution.
• Identify business opportunities and implement promotions, activations, and sales initiatives that enhance revenue and guest engagement.
• Curate and manage a distinctive product assortment that aligns with the resort’s luxury positioning and sense of place.
• Lead, coach, and develop the Retail team, creating a culture of accountability, collaboration, and exceptional service.
• Oversee inventory management, stock control, pricing, reporting, scheduling, and retail administration to ensure operational efficiency.
• Deliver an exceptional luxury retail experience by maintaining the highest standards of presentation, service, and operational readiness across all retail spaces.

COULD THIS BE YOU?

• You are an experienced retail leader with a strong understanding of luxury service and customer experience.
• You have exceptional leadership and interpersonal skills, with a talent for inspiring and developing high-performing teams.
• You are commercially minded and confident analyzing performance metrics to drive business results.
• You are highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment.
• You are proficient in retail systems, including POS and inventory management platforms.
• You communicate confidently in both English and Spanish and thrive in a luxury hospitality environment.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group , your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.