Soft Collections Specialist (Zapopan)

International company looking for talent to join our team!

American company that finance, buys and sells used cars. Main office in Dallas, Texas. Business model that offers service centers, lots and stores.

Schedule

• Training Schedule (2 weeks): Mon to Fri (8:00am to 5:00pm)
• Morning shift: Mon to Thur (08:00am - 6:00pm) and Fri and Sat (08:00am to 5:00pm)
• Late Shift: All week (11:00am - 8:00pm)
• 2 Days Off (Sunday + 1 Week day off)
• 2 Breaks of 15 minutes / Lunch time 1 hour

Profile

• High School Diploma or equivalent
• Two years of experience in customer service or related field
• Excellent customer service skills
• Excellent communication skills
• Proficient with Microsoft (Excel, PowerPoint, etc.)
• Bilingual English/Spanish is a must
• Making outbound calls on repossessed accounts
• Receiving inbound redemption calls
• Making suitable arrangements with customers that are currently past due.
• Identifying accounts that require management review.
• Providing outstanding customer service
• Maintaining required standards set by the department.
• Adherence to Company policies and procedures

Monthly Bonus

• Up to $7,000 (based on performance objectives/metrics)

Benefit Package

• Law Benefits
• Food Vouchers (Monthly)
• Savings fund
• Christmas bonus
• Private Medical Insurance (1 year and a half of seniority)

Additional Information

• Tipo de puesto: Jornada completa
• Sueldo: $18,200.00 al mes
• Pago complementario: Bono de productividad, Bono mensual
• Puede trasladarse/mudarse: 45050, Zapopan, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
• Experiência: Collections: 1 año (Obligatorio)
• Idioma: Advanced English (Obligatorio)
• Lugar de trabajo: Empleo presencial