Managed Services Consultant (Ciudad de México)

Team: Professional Services
City: Mexico City
Country: Mexico

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life science companies bring therapies to patients faster. As one of the fastest‑growing SaaS companies, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We support flexibility to work from home or in the office.

What You’ll Do

• Provide post‑go‑live System Consulting and Administration support for multiple clients.
• Tier 2/3 troubleshooting and how to’s.
• Consulting on best practices and overall solutions based on requirements.
• Data imports and exports using APEX Data Loader.
• Ad‑hoc training of end‑users and administrators.
• Analysis and deployment of new product features.
• Maintenance of production and sandbox environments.
• Adding, deleting, and changing users; setting up security; changing territory and role hierarchy.
• Performing alignments.
• Creating reports, dashboards, and list views.
• Interaction with Global Team in English.

Requirements

• Excellent verbal and written communication skills (Spanish, English).
• Strong desire to learn new things.
• Ability to quickly understand client requirements and needs and articulate potential solutions.
• Excellent organizational skills and ability to deal with competing customer priorities.
• Ability to juggle and prioritize.
• Bachelor’s degree or equivalent relevant experience.
• Proven ability to work remotely and independently in support of clients.
• Teamwork.
• Ability to develop long‑term relationships.
• Advanced Excel skill.
• Ability to travel up to 20%.
• Will work in office a few days in Mexico City.

Nice to Have

• Experience with the CRM pharmaceutical industry.
• Technical Salesforce experience.
• Customer service or consulting experience with multiple client responsibilities.
• Large database management experience.
• SQL skills.
• Veeva CRM experience/knowledge.
• Verbal and written communication skills in Portuguese.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.