Customer services manager (Ciudad de México)

Responsibilities

• Lead the US Order Management Team delivering superior customer experience
• Accountable for order execution and backlog management
• Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience
• Manage a team of individual contributors by monitoring and/or setting performance goals and objectives
• Consult with business leaders to guide and influence strategic decision-making
• Transform processes, tools, and people, supporting a digitally enabled team and developing supply chain skills
• Drive continuous improvement and end-to-end process management
• Participate in hiring, setting and monitoring of annual performance plans, coaching, and career development; ensure that the proper tools are in place to support the team and the processes

Qualifications

• 2-4 years of people management experience
• Excellent understanding of North America end-to-end supply chain and customer operations business and strategy
• Excellent analytical thinking, data modeling, and problem‑solving skills
• Advanced leadership skills, including coaching, team building, conflict resolution, and management
• Mastery in English and local language
• Ability to impact function and lead projects requiring understanding of multiple disciplines or areas of HP