Support Engineer 1 (Supply Chain Planning)

Support Engineer will support our SaaS customers to provide solution/product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

What you'll do

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‑production phases.
• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in the Blue Yonder Planning Solution.
• Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology.
• Document learnings and create knowledge articles for repeated cases.
• Bring in new ideas for automation, re‑use, and service improvements.
• Understand the SaaS offering, features, and functionality deployed for a given customer.
• Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution, including product development.
• Continuously learn latest Blue Yonder Planning Solutions.

Qualifications

• 1+ years of supply chain planning domain experience.
• 1+ years of experience in the Software/SaaS industry.
• Experience working with Blue Yonder products, specifically Supply Chain Planning solutions.
• Technical experience with Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing, and SCPO Platform.
• Experience with customer/client support in supply chain software.
• Experience working with ITIL methodologies.
• Database programming/Data Modeling with Oracle SQL and MS SQL.
• Working knowledge of middleware (e.g., WebLogic, Tomcat).
• Proficiency in Java/J2EE concepts – JDBC, C++.
• Azure defect identification and log analysis for planning solutions.
• Knowledge of operating systems (Windows, Unix, Linux).
• Experience in scripting languages (Unix Shell Scripting, PowerShell, Python, Perl, etc.).
• Excellent communication and interpersonal skills.
• Ability to work calmly under pressure and meet deadlines.
• Strong multi‑tasking skills.
• Self‑motivated and quick learner of new technologies, platforms, integrations.
• Flexible work hours, including evenings and weekends if necessary.
• Initiative and inquisitive mindset.
• Success in a fast‑paced environment.
• Ability to work independently while maintaining team synergy.
• Customer service ethics and core values.
• Bachelor’s degree in Computer Applications, Industrial Engineering, Supply Chain Management, or equivalent technical fields (Master’s preferred).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.