ERP Support Analyst

Overview

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

Responsibilities

The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Supports daily operations of the ERP system, including user support, configuration assistance, and issue resolution.
• Assists with data entry, data validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information
• Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
• Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third-Party support as appropriate.Creates training materials, user guides, and delivers end-user training.
• Supports testing activities during upgrades, enhancements, patches, and new feature deployments.
• Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
• Maintains documentation, workflows, procedures, and system configuration records.
• Supports data migration, cleanup, conversion, and validation activities.
• Monitors system performance, user activity, and data quality metrics. Reports anomalies, errors, or potential issues to management for resolution.
• Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
• Participates in ERP implementation, upgrade, migration, and continuous improvement initiatives.
• Supports change management, communications, training, and user adoption activities.
• Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
• Job may require use of AI or similar digital technology to perform the job function.
• Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.

Qualifications

What You Will Bring:

• Bachelor degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field.
• 2–4 years of ERP, application support, help desk, business systems, or related experience
• Deltek Vantagepoint experience a plus but not required; demonstrated aptitude and eagerness to learn new ERP systems is equally valued.
• Strong bilingual English/Spanish communication skills strongly preferred to support collaboration with international team members.
• Experience with ERP reporting, testing, documentation, training, or support.
• Ability to translate business requirements into system solutions, test plans, and user guidance.
• Knowledge of ERP integrations, data governance, and data quality practices preferred.
• Understanding of procurement, purchasing, project accounting, or financial processes preferred. Proficient in Excel.
• Strong analytical, troubleshooting, and stakeholder communication skills.
• Comfortable working in a remote, cross-border team environment
• Advanced English .

What We Bring:

• Monthly based gross salary
• Superior benefits such as Major and Minor medical expenses insurance / Dental and Visual insurance (Family Plan) / Life insurance / 20 Days for Christmas Bonus / Food Coupons and others.

• Career Development
• Training and Education
• Ownership Opportunities
• Innovative Projects
• Best Technology in Design

Additional Perks Offered:

• Hybrid work model, flexibility to work from home, allowing for a better work-life balance.
• A collaborative and supportive culture, where you will be encouraged to bring new ideas and interact with our people in Mexico, US and India.
• As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• SSOE Employees Clubs. Participation in various type of activities to foster a sense of community: volunteering, family and holiday events, Diversity, Equity, and Inclusion programs.
• Recognition and Rewards, the company values its employees’ contributions and regularly recognizes and rewards their hard work through attractive incentives.