Delivery Experience Architect

Didi

DiDi Global Inc. is seeking a senior Delivery Experience specialist for the Courier Labs team to diagnose poor experience across the entire delivery journey and define actionable standards for training and enforcement.

You will talk directly to merchants and couriers, analyze complaints, quantify impact, and drive prioritization. Fluency in English and Spanish is required to communicate with local partners and users.

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Vacante publicada el 3 días atrás

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