Customer Success Strategist

About the role:

● Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.

● Analyse data and insights to drive customer growth success and marketing Strategies.

● Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.

● Act as an AI marketing solutions expert in order to identify, create, and implement marketing

solutions to achieve measurable business results for our partners.

● Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.

● Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.

● Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.

● Build thorough understanding of client’s brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.

● Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.

● Generating reports and presenting performance snapshots to internal stakeholders

About you:

● Proven track record of hitting and overachieving retention and growth targets.

● Prior experience in Digital Marketing and understanding of Media channels like Google,

Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer,

Kochava etc.

● Achieving revenue targets for customers on a timely basis.

● Problem solver who can independently translate high-level goals into actionable plans.

● Growth mindset - creative and diligent Be able to multitask, prioritise, rapidly iterate and

manage communications with different functions in a fast-paced startup environment.

Why Pixis?

We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve. These values guide us in everything we do, and is reflected in our employees and the products we build together