Senior Operational Procurement Specialist

About the Company

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Senior Operational Procurement Specialist

We are looking for a Senior Operational Procurement Specialist to manage and support the end-to-end Procure-to-Pay (P2P) process while contributing to global procurement programs, data-driven initiatives, and continuous improvement. This role combines advanced operational procurement expertise with analytics, technology, stakeholder management, and change management capabilities to support a global organization.

Key Responsibilities

• Manage and oversee the end-to-end Procure-to-Pay (P2P) process , from purchase requisitions and purchase order creation through invoice processing and payment follow-up.
• Create, review, and monitor Purchase Orders (POs) and requisitions, ensuring accuracy, compliance, and adherence to established procedures.
• Partner with suppliers and internal teams to resolve issues involving purchase orders, invoices, payments, discrepancies, and exceptions.
• Monitor procurement transactions, operational metrics, and service levels to identify trends, risks, and opportunities for increased efficiency.
• Analyze procurement data and develop actionable insights to support business decisions and process optimization.
• Leverage Power BI, Tableau, and advanced Excel to develop dashboards, reports, KPIs, and data-driven analyses.
• Manage or support commercial corporate card programs and global travel/TMC systems , including platforms such as Concur and ERP solutions .
• Identify opportunities to automate workflows and improve operational efficiency through Power Automate, APIs, and AI-powered productivity tools .
• Collaborate with cross-functional and international teams to drive alignment, resolve complex operational challenges, and ensure effective execution across global regions.
• Lead and facilitate international workshops, meetings, and working sessions, translating complex information into clear recommendations and actionable outcomes.
• Develop executive-level communications and business narratives to support leadership decision-making and organizational alignment.
• Support change management and user adoption initiatives , including the definition, tracking, and analysis of behavioral and operational KPIs.
• Drive sustainable process improvements by identifying opportunities to simplify processes, enhance efficiency, and strengthen the overall stakeholder experience.
• Ensure compliance with procurement policies, procedures, internal controls, and applicable business requirements.
• Serve as a subject matter expert and trusted partner for procurement operations, providing guidance and support on complex P2P-related matters.

Requirements

• Experience: 6+ years of professional experience in program management, procurement operations, category management/strategy, or a related field , with demonstrated experience managing complex global programs and operational processes.
• Procurement & P2P Expertise: Strong knowledge of the end-to-end Procure-to-Pay cycle , including requisitions, purchase orders, invoices, payments, supplier management, and operational controls.
• Corporate Programs & Travel Systems: Direct experience managing or supporting commercial corporate card programs and global travel/TMC systems , including platforms such as Concur and ERP systems .
• Data & Analytics: Advanced experience with BI and data analytics , including Power BI and/or Tableau , as well as advanced Excel capabilities. Ability to translate complex data into meaningful insights and business recommendations.
• Automation & Technology: Hands-on experience with workflow automation tools such as Power Automate, APIs, or similar technologies , as well as familiarity with AI-powered productivity tools .
• English Proficiency: Advanced English proficiency (C1–C2) , with excellent written and verbal communication skills and the ability to lead international workshops and collaborate effectively across global regions.
• Strategic Communication: Proven track record of developing executive narratives , facilitating workshops, presenting complex information clearly, and building consensus across cross-functional and matrixed teams.
• Stakeholder Management: Strong ability to build relationships and collaborate effectively with senior leaders, internal partners, suppliers, and global teams.
• Change Management: Demonstrated ability to drive large-scale user adoption , measure behavioral KPIs, and embed sustainable process improvements across organizations.
• Problem Solving: Strong analytical and problem-solving capabilities, with the ability to address complex issues, identify root causes, and implement effective solutions.
• Organization & Execution: Excellent organizational skills, attention to detail, and ability to manage multiple priorities and complex initiatives in a fast-paced, international environment.
• Continuous Improvement: Demonstrated ability to identify and implement opportunities for process optimization, automation, efficiency, and service improvement.

Preferred Qualifications

• Experience working within a Global Business Services (GBS), Shared Services, or multinational organization .
• Experience with SAP, Oracle, Concur, or other ERP/procurement platforms .
• Experience developing and presenting Power BI/Tableau dashboards and executive-level reports .
• Knowledge of procurement governance, internal controls, compliance, and operational performance management.
• Experience leading or supporting global transformation, automation, or change management initiatives .

Equal Opportunity Statement

FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.